The IT infrastructure is a combination of hardware, software and network and human resources required for the software operations. The infrastructure is the base for any organization to deliver IT solutions and services in broad terms. The above components are utilized to design, develop, test, deliver, monitor, support and control the IT services.
The vital components of the IT infrastructure are:
- Human Resource
Hardware is the first building block of the IT infrastructure. Without laptops, servers, network routers, switches it is hard to get any work done. Similarly, hardware gains importance due to the software. Enterprise resource planning (ERP) and Customer Relationship Management (CRM) are needed to run an organization. They can either be developed by the IT staff in the house or can be taken from the market.
Connectivity is a must in today’s work culture. The need arises for the network whether it is traditional, converged, and hyper-converged or cloud. The cloud-based infrastructures have visualized computing, visualized storage, and visualized networking. Cloud is the preferred one today as it is faster and safer.
Human resource is an essential component to use the available components and deliver the goods to the community.
Need for IT Infrastructure management
Bringing in the diverse components together to and to be in sync is a necessity to accomplish the organizational goals. So the need for IT infrastructure management comes to picture. It is the infrastructure management which takes care of necessary documentation, implementation of policies when it comes to needed hardware and software.
The goal behind the IT infrastructure is to ensure that there is no breakdown of hardware, required soft wares are updated with versions and security, and the network is secured and can handle loads with expert professionals to deliver the goods. The sole purpose behind the management is to reduce the downtime and to increase productivity at all times. The IT infrastructure management is behind the scene job of being on hand to keep an eye on maintenance and also during a crisis.
Linked geographically and network connectivity shrinking the distances the infrastructure management is not restricted to maintaining the components within the physical space of the organization. It has spread out to the management of
- Wireless and Wired Access
- Virtual and Remote Access
- Data Center and Storage facilities
With growing competition and time deadlines it becomes crucial for the IT infrastructure management to keep updated with current technology within budget and deliver optimally at all times.
Remote Infrastructure Management
RIM plays a crucial role now as the organizations are embracing cloud and working remotely is also becoming a norm. RIM helps in the management of the components and provides centralized monitoring. This can be done either by in-house technicians or outsourced to IT service providers who are well versed to manage RIM with appropriate tools.
Infrastructure management includes both technical and non-technical roles. The management will include the project-specific requirement for hardware and software along with the required human resource. The management will track the upgrades, installations, licensing, integrations and repairs. The periodic security checks and security firewalls are the need of the hour.
Policies of IT infrastructure management
The policies of IT infrastructure management can be broadly classified below three categories
- Strategic: High-level activities that need to accomplished are set with long term goals
- Tactical: Required process needed to get through the tasks to achieve the goal
- Operational: Step by step execution of the set process to achieve the goal in a given time frame
IT infrastructure management includes
- Life cycle management of the asset from planning, operation, and disposal
- Optimal capacity utilization and forecasting resources
- Micromanagement and troubleshooting of virtual and physical assets
- Monitoring of the network inclusive of routers, switches, VPN’s firewall, and appliances
- Allocation of resources
- Current trend analysis
- Threshold alerts, triggers, and ready solutions
- To give solutions on the go to enhance the functions
- Heterogeneous environment support for working
- Adaptation of industry standard protocols such as SMTP and WMI
- Mobility and Remote Access
- Network Security
- Periodic checks for early detection of failures
The above functionalities play a crucial role for easy deployment of services under multiple platforms, equipment and providers.
Agility and Stability are two core areas that drive business approach today where solutions need to be delivered quickly. To be dynamic and adapt with change is the need IT infrastructure faces day in and day out. In short agile Infrastructure, management provides the backbone for organizational success.
Benefits of IT Infrastructure management
The benefit s are numerous, good IT infrastructure management provides a platform ready to work.
- Quick response during ever-changing work requirements
- Agile and flexible procedures allow them to be proactive at all times
- Automation reduces human resource, cost and allows better planning
- Streamlined functions of day to day activities will reduce the workload on personnel
- Increase in Customer satisfaction quotient
- Reduction in downtime and quick deployment of services
IT infrastructure management is to simplify the process. Initially,it might get disruptive, but slowly abiding by the process by sticking to the budget and norms of the organization it can get beneficial.
As per the Gartner research, IT infrastructure management will be playing a crucial role in transformation. The industry experts quote at Gartner research that there is going to be 18% growth in public cloud market around the globe. The forecast for the expenditures is also expected to hundreds of billion. With such a huge market, the IT infrastructure market is growing creating a competitive work environment and provide the best service.
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