Break Fix and Repair Support
Global Nettech trained and certified technicians are available during standard business hours or 24×7×365 depending on your SLA to provide installation, troubleshooting, repair and basic configuration support for Server, Storage, Network or security applications and systems. These services are available by phone, email or through our self-service web portal. When you need IT services for your business, there are several ways that you might consider getting what you require. You could hire full-time IT staff if you have a high demand for IT support. Another option is to use managed IT services, which can give you ongoing support. You can also consider break-fix services for your business, ensuring you have IT support as and when you need it. Break-fix services are the ideal option for fixing OEM IT failures, using a local and freelance workforce to get things repaired quickly.
Why Global Nettech for Break Fix and Repair Support Services?
Remote System Diagnosis Repairs: On-Site or Remote to Depot Help Desk: Customer Service/Technical Support Web Based Case Management.Break-fix or break/fix is a model for delivering IT support that focuses on providing a service when repairs and updates are required. If something is broken, the service is available to fix it. If you have a short-term project to upgrade or improve something, you can enlist the services you need as and when you need them, and you won’t have to pay for anything that isn’t required.
Global Nettech Break Fix and Repair Support Services Includes
Basic Service Warranty Support
- Basic Service Warranty Support also provides direct access to technical engineer to troubleshoot either by e-mail, telephone or online.
Technical Engineer Support
- Technical engineer support by telephone is available between 8:00 AM and 6:00 PM on weekdays excluding holidays and services OEM IT failures
Hardware Esteemed Out-Of-Warranty
- repair and return service is handled on a time and materials (T&M) basis. Our on-staff experts are always ready to resolve problems.
Troubleshooting Damaged One
- If after troubleshooting any damaged equipment must be returned to desk we quickly repair or replace the equipment and expedite its return to service.
We offer a complete solution for managing customer’s hardware and software support requirements.On-site hardware and software troubleshooting and repair.
Timely hardware repairs
Timely hardware repairs are accomplished through a statewide network of certified field technicians, spare parts inventory and whole unit spares dispersed throughout the state.
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7 days a week, 24 hours per day, 365 days per year support options available, Support for in-warranty and out-of-warranty equipment.